Help
A short manual for working with Sigma Hosting.
The customer portal will be enabled with the first customer projects. This page describes how it works.
Becoming a customer
Send a request with your project, plan and desired domain. You will receive an offer. A contract only comes into being once you accept.
Signing in to the customer portal
Enter your email address. You will receive a sign-in link that is valid for 15 minutes. Afterwards you can add a passkey and sign in without email in future.
Uploading a website (Web Start, Web Plus, Web Pro)
Pack your site as ZIP or tar.gz, 50 MB at most. The file index.html sits at the top level of the archive, not in a subfolder. Upload the archive in the customer portal under “Upload site”. Its content replaces the previous site. You can upload 10 times in 24 hours, with the role owner or technical.
Running an app (Web Pro)
Name a container image with registry and a fixed version, for example ghcr.io/company/app:1.4.2. We do not accept “latest”, so it is always clear which version is running.
Connecting a domain
Point the DNS record of your domain to our server. You receive the address with your offer. As soon as the record points to us, your site is reachable under the domain and gets a certificate.
Team and roles
Four roles: owner (everything), billing (invoices and orders), technical (services, DNS, uploads) and read-only. You invite members in the customer portal under “Team”.
Invoices
You find invoices in the customer portal under “Invoices”. VAT depends on where you are established: Austria, EU with VAT ID (reverse charge) or EU without VAT ID.
Exporting data and switching
Under “Export” you download all data of your account as an archive: services, invoices, DNS zones, holder data and the change log. The switching assistant lists deadlines and auth codes for your domains.
The help chat
The chat at the bottom right is an AI assistant (Art. 50 EU AI Act). It quotes prices, shows your services and prepares changes. Nothing is carried out until you confirm. Answers may contain errors. Your offer is binding.
Reporting an incident
The status page shows the state of our services. Report an incident affecting your project via the request form.